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General Terms and Conditions policy

All members of Prana Yoga Luxembourg acknowledge having read the present terms & conditions and undertake to respect them.

General Sales Terms

– All purchases are final. Prana Yoga Luxembourg does not offer refunds on services or products for change of mind, change of address, injury, illness, or any other reason
– Prices may increase over time. Any price variation will only apply to new monthly subscriptions, class passes, single class purchases, workshops, events, retreats and programs purchased at that point in time.
– All memberships (monthly subscriptions, class passes, single class purchases, workshops, events, and programs) are nominative and non-transferrable.
– Memberships (monthly subscriptions, class passes, single class purchases, workshops, events, and programs) may not be shared. Anyone caught sharing them will be denied entry and forfeit their membership/class pass/access to any other class, workshop or event permanently.
– It is the responsibility of the member to settle any unpaid participation in a class, workshop, or another event at the studio (as well as any negative balance on their Prana Yoga Luxembourg account).Prana Yoga Luxembourg reserves the right to suspend the member’s membership until the unpaid participation (and/or negative balance) is settled.
– Gift cards can be redeemed for monthly subscriptions, class passes, single class purchases, workshops, events, programs, or any other products available. They are not redeemable for cash.
– You must ensure that the details provided by you on registration or at any time are correct and complete.

Class passes, and single class purchase

– Class passes consist of a 4-class, and a 10-class pass. The single class purchase consists of a pass for a drop-in class of your choice.
– Class passes and single classes give access to all offered classes but exclude workshops and special events.

– The Trial Pass is an introductory offer for new clients only. It is available only once per person. This pass gives access to our studio for 2 weeks, but excludes workshops and other special courses or events.
– Anyone caught buying a Trial Pass under two different accounts will be denied all future entry and the second Trial Pass will be suspended immediately with no refund.
– The 4-class  or 8 - class pass expires within 6 months of the activation of the pass. The 10-class pass expires within 12 months of the activation of the pass. 

No refunds are offered due to illness, injury, change of address, or any other reason.

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Retreat Cancellation Policy

We understand that sometimes plans change. To ensure fairness and transparency for both guests and organizers, we have established the following cancellation policy:

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Deposit Requirement

To confirm your participation in the retreat, a non-refundable deposit is required at the time of booking.

Cancellation & Refund Conditions

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    •    100% full refund of deposit more than 120 + days before the retreat start date

    •    50 % refund of deposit 30 to 119 days before the retreat start date

    •    0%  no refund of deposit 29  to 0 days before the retreat start date

No-Show Policy

In the case of a no-show or cancellation the retreat, no refund will be issued.

Transfer of Booking

If you are unable to attend, you may transfer your reservation to another person up to 15 days before the retreat, with prior written notice and our approval.

Retreat Cancellations by Organizer

If the retreat is canceled by the organizer for any reason, all payments, including deposits, will be fully refunded.

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Booking Policy

– Payment for all classes must be received prior to the scheduled class to ensure your spot.
– Classes must be booked in advance. Classes are available for online booking prior to class.
– “Book Class” allows you to book a class.
– “Add to Waitlist” allows you to put your name on the waiting list in case the class is fully booked.
– A notification will be sent to you by email as soon as your booking has been confirmed.
– Confirmed members are required to do the check-in at the front desk 5 minutes before the class starts at the latest.
– Your reserved spot is valid until class start at the latest. After that, your reservation will be cancelled, and any spots left will be offered to members waiting at the front desk.

Cancellation Policy

– If you can’t make it to your scheduled class, please cancel your spot to make your place available to others.
– Cancellations must be made via our mobile app maximum 3 hours prior to a class. 
– Cancellations will not be accepted via email.
– In case of late cancellations or no-shows, classes will be charged in full or deducted from class passes.
– If the penalty fees cannot be charged, all future schedule classes will be cancelled and future bookings will be suspended until the fees remain unsettled.
– Being on a waiting list for a class is like a commitment to joining that class. If a spot becomes available up until 2 hours before class you will automatically be added to the class and informed by email.
– If you were waiting for a spot but have changed your plans in the meantime, please remove yourself from the waiting list, otherwise you run the risk of being automatically added to the class and losing your credit if you can no longer make it to class.

Workshops:
Full refund: Cancellations made more than 1 week (7 DAYS) before the workshop will receive a full refund.
50% refund: Cancellations made within 1 week but more than 48 hours before the workshop will receive a 50% refund.
No refund: Cancellations made within 48 hours of the workshop will not be eligible for a refund. The full workshop price will be charged.

– Every possible effort is made to deliver classes and services on time as advertised. However, the schedule may be subject to change or cancellation without notice. Should this happen, we will go above and beyond to replace any cancelled class.

– If you have a class pass, the class credit won’t be deducted from your pass in case of a class cancellation.
– Should a workshop or a special event be cancelled, refunds will be sent to all participants.
– The studio opens 15 minutes before class and closes 15 minutes after class.
– Late entry is not permitted. Once a class has started, the entrance door will be locked. In case of late arrival, you may not be allowed into the studio and your class will not be refunded.
– Prana Yoga Luxembourg is not responsible for any loss, damage, or theft of personal property.
– Prana Yoga Luxembourg reserves the right to refuse entry.
– Prana Yoga Luxembourg owners, managers, teachers, and all employees cannot be held liable for any injury that may have occurred during a class and in the studio.

Suspension Policy

– Class passes and memberships may be suspended for medical reasons upon submission of a doctor’s notice. The suspension is of maximum 4 weeks in a row. and may only be done once per pass or membership. 
– The suspension request must be made via email, mentioning a start and an end date.
– Requests for suspension must be made with a 7-day notice period before the start of the suspension.
– The validity of already expired passes or memberships will not be extended. 

General Data Protection Regulation (GDPR), Information, Privacy & Security Policy

– Information published on this website is provided for the use of its visitors. Even though care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages.
– Prana Yoga Luxembourg may alter the information on its website from time to time.
– Prana Yoga Luxembourg shall have no liability arising from the use by any party of the information on this website.
– Prana Yoga Luxembourg does not guarantee that the website, its contents, or hypertext links are virus free or uncontaminated. It is recommended to make your own virus checks and to implement your own precautions in this regard. Prana Yoga Luxembourg excludes all liability for contamination or damage caused by any virus or electronic transmission.
– Your personal data remain fully confidential.
– Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information.
– All emails and newsletters from our sites allow you to opt-out of further mailings.
– Prana Yoga Luxembourg will never sell trade, rent, exchange, or otherwise share your personal information with any other person, company, or organization.

Photography and Video Release: I consent to the use of photographs or video recordings taken during Yoga Activities for promotional purposes, including but not limited to social media, website, and marketing materials. If I do not wish to be photographed or recorded, I will notify Prana Yoga Luxembourg in writing before participating.